To Our Valued Customers,
As we continue to deal with the COVID-19 pandemic into 2021, we want to provide you with an update on how Reliable Power.
Systems and Electrical Services continues to address the challenges of the Coronavirus (COVID-19).
We can assure you that we are as concerned as the rest of our community. This is an unprecedented event in which we responded to quickly but without panic as the situation evolved and continues to do so. The welfare of our clients and team members is of great importance to us, which is why we are committed to taking every precaution possible to ensure our facilities are a safe place to work as we continue operating under regular business hours.
While we keep a close watch on all developments of the Coronavirus (COVID-19), we are committed to following the guidance of the Center for Disease Control (CDC), the World Health Organization (WHO) and our local government leaders to make any and all preparations to assure everyone’s safety.
The Reliable Management team continues to monitor our staff members’ health and is providing education and guidance when possible.
We continue to have no working technicians or office staff showing any signs of a cold or virus.
Inside our headquarters, we all wear face coverings and practice social distancing.
In the past year, our field staff continues to follow our Enhanced Customer and Technician Safety Protocol that will be adhered to by all Reliable Technicians that enter your home:
• We continue to follow a “Hands-off” policy, so don’t be offended if the technician doesn’t offer or accept a friendly shake of your hand. We are doing this to keep everyone healthy.
• As always, the technicians will use one-time disposable shoe covers in each home.
• As always, we will protect the areas we work in with a clean drop cloth.
• We will keep a safe distance of at least 6′ or more from our customers.
• We will now wear disposable gloves at each in-home call.
• We will limit touching any interior surfaces not involved in the scope of work.
• The technician will wear a face mask while inside your home.
• 20-second hand washing at every possible option and applying hand sanitizer when possible.
In addition, at our headquarters, we have put enhanced cleaning measures in place to keep everything as clean and sanitary as possible, meaning more frequent cleaning of heavily-trafficked areas and hard surfaces, including service trucks and equipment, building entrances, restrooms, door handles, and any other frequently touched surfaces. The entire office staff is washing their hands regularly each day and cleaning their workstations to prevent the spread of germs.
The Reliable Team is diligent in its cleaning and precautionary efforts. We will monitor this evolving situation daily as we follow the guidance of health experts in response to it.
Our call center is asking customers if they are sick, or have any ill family members at the home, or if anyone has been exposed to a person with COVID.
If so, we will decline service to protect our technicians and our other customers from the spread of any viruses.
Storm Season is coming up again, and now many people are working from home, so our generator sales consultants are still seeing customers daily and can do the majority, or all, of the site visit and consultation from outside the home with limited contact. We are engineering generator projects and submitting to the building departments for approvals in a timely fashion, so don’t wait.
Be Prepared for the 2021 Hurricane Season here in S. Florida.
We are staying in contact with the building departments to see if they expect any closings, reduced staffing, or modified schedules for permit approvals and/or inspections.
We will keep in touch with you about any changes to our or the building department’s circumstances.
Here are a couple of web links to the CDC and Florida Health websites to stay informed about the COVID-19 Coronavirus.
They also offer helpful tips and strategies on how to stay healthy and help prevent the spread of the virus:
We appreciate your continued trust and support and wish you, your families, and friends a safe and healthy passage through these challenging and unique times.
Wash your hands often, don’t touch your face, don’t shake hands with others, practice social distancing, stay out of large crowds, stay home as much as possible, and stay healthy!
In Good Health,
President | CEO
Reliable Power Systems and Electrical Services